Legal Information

Terms of Service

Welcome to Vaika Paper & Stationery Limited. These Terms of Service govern access to our website, products, services, quotations, logistics operations, and commercial engagements. By using our website or engaging our services, you agree to be bound by the terms outlined below.

1. Acceptance of Terms

By accessing this website, requesting quotations, purchasing products, or engaging our services, you acknowledge and accept these Terms of Service.

2. Corporate Information

Vaika Paper & Stationery Limited operates as a supplier of paper products, packaging substrates, industrial boards, printing consumables, conversion services, and related commercial solutions throughout East Africa.

3. Product Availability

Product availability may vary based on inventory levels, supplier lead times, import schedules, and market demand.

4. Quotations and RFQs

All quotations issued by Vaika Paper & Stationery Limited are subject to availability, exchange rate fluctuations, supplier pricing, and specified validity periods.

5. Pricing

Prices may change without prior notice due to market conditions, international paper market movements, freight costs, taxes, duties, or currency fluctuations.

6. Order Confirmation

Orders shall only be considered confirmed after written acceptance by Vaika and fulfillment of any applicable payment requirements.

7. Payment Terms

Payment terms shall be communicated during quotation issuance, contract negotiation, or invoice generation.

8. Credit Facilities

Credit facilities may be extended solely at the discretion of the company following customer evaluation and approval.

9. Delivery Timelines

Delivery schedules are estimates and may be affected by traffic, customs clearance, weather conditions, supplier delays, or unforeseen logistical disruptions.

10. Cross-Border Deliveries

Regional deliveries to Uganda, Tanzania, Rwanda, and other East African markets may be subject to customs procedures and applicable regulatory requirements.

11. Inspection Upon Delivery

Customers are responsible for inspecting products immediately upon receipt and reporting discrepancies within a reasonable period.

12. Returns and Claims

Returns may only be accepted upon approval and where products remain unused, undamaged, and in their original condition.

13. Custom Conversion Services

Precision sheeting and slitting services are performed according to customer specifications provided during order confirmation.

14. Customer Specifications

Customers are responsible for ensuring all dimensions, tolerances, GSM requirements, widths, and technical specifications submitted to Vaika are accurate.

15. Intellectual Property

Website content, branding, trademarks, graphics, documentation, and intellectual property remain the exclusive property of Vaika Paper & Stationery Limited.

16. Website Usage

Users shall not attempt to compromise, disrupt, reverse engineer, or misuse any aspect of the website.

17. Limitation of Liability

Vaika shall not be liable for indirect, incidental, consequential, or special damages arising from the use of products, services, or website content.

18. Force Majeure

The company shall not be responsible for delays or failures caused by events beyond reasonable control, including natural disasters, strikes, governmental actions, pandemics, or transportation disruptions.

19. Amendments

These Terms of Service may be updated periodically without prior notice. Continued use constitutes acceptance of the revised terms.

20. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.